Returns & Exchanges
We want you to love what you ordered. If something isn't right, we'll make it right.
Email us at roxistatvisuals@gmail.com with your order number and the reason for your return. We'll respond within 1–2 business days with instructions on where to send your item.
Once we receive and inspect the item, your refund will be processed within 5–7 business days back to your original payment method.
Want a different size? We're happy to exchange it as long as your size is available. Email us with your order number and the size you need and we'll confirm availability before you send anything back.
If the size you want is out of stock, we'll issue a refund instead.
Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect. We recommend using a tracked shipping method — we are not responsible for items lost in return transit.
If you received a damaged or incorrect item, contact us within 7 days of delivery with your order number and a photo of the issue. We'll cover return shipping and send a replacement or full refund at no cost to you.
